Customer Service Specialist - Remote

Overview

As a Customer Service Specialist at Direct Interactions, you will have the opportunity to positively impact the lives of individuals in need while working from home. The role involves assisting customers with complex issues and providing outstanding service in a fast-paced environment.

In Short

• Part-time position with flexible scheduling
• Work from home opportunity
• Assist customers with unemployment insurance claims
• Must maintain composure in escalated situations
• Training is conducted virtually
• Pay rate of $15.00 per hour
• Accrued paid time off and sick time
• Health and medical/dental insurance available after 60 days
• Must be a self-starter with excellent communication skills
• Must pass a criminal background check

Requirements

• Ohio residence preferred
• Passion for providing outstanding service
• Ability to remain calm under pressure
• Excellent verbal communication skills
• Experience in a team environment
• Proficient in Excel, Word, and Outlook
• Must type at least 30 WPM
• Legally able to work in the United States
• High school diploma or equivalent required
• Must have a compatible computer and internet setup

Benefits

• Accrued paid time off (PTO)
• Sick time
• Health and medical/dental insurance plans available after 60 days
• All mandatory events are paid
• Flexible scheduling to maintain work-life balance