Customer Operations Associate - Remote

Overview

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

Our client is seeking a Customer Operations Associate to join a growing team and provide excellent service to their customers.

As part of the Customer Operations team, you will be responsible for resolving customer inquiries through omni-channel communication and ensuring accurate, timely support. You will also collaborate with cross-functional teams, gaining exposure to new systems and products in a dynamic, supportive environment. This role offers a great opportunity to start or further develop your career in customer operations.

In Short

• Resolve customer inquiries primarily via email, with occasional phone support
• Maintain professionalism and deliver excellent quality service while building positive customer relationships
• Collaborate with consumers and merchants to gather and evaluate information to resolve escalated loan processing issues
• Participate in ongoing training to expand your skills and responsibilities
• Identify trends and areas for improvement such as customer experience, process quality, or product features
• Support ad-hoc projects and the incubation of new products and features
• Manage schedules, emails, and chat channels independently to ensure productivity and strong quality scores

Requirements

• Willingness to support operations during evenings, weekends, and public holidays
• Strong written and verbal communication skills
• Ability to deliver high-quality work independently in a fast-paced, virtual environment
• Previous experience in customer support (phone, email, chat) is a plus
• Proactive problem-solving skills and sound judgment
• Strong organizational skills with attention to detail
• Collaborative mindset and eagerness to learn from cross-functional partners
• Ability to manage multiple priorities with strong follow-through
• Familiarity with Mac (iOS) and Google Workspace tools is a plus

Benefits

• Work Flexibility: We give you the opportunity to adjust your work to your lifestyle. We offer flexible hours as well as the possibility of remote or hybrid work, depending on the role and your preferences.
• Benefits Package: We care about the health and well-being of our employees – we provide private medical care, a MultiSport card, and life insurance.
• Development on Your Terms: We provide an individual development budget that you can use for your professional growth. As a Lumina Learning partner, we also give you access to unique tools and the support of certified practitioners, so you can better understand your potential and strengthen your talents.
• Integration and Shared Experiences: We regularly enjoy new experiences together and build relationships in an inspiring atmosphere. From cooking sessions, through yoga weekends in nature, to the thrill of escape rooms.