Administrative Support Associate - MOHS Student Success - Remote

Overview

The Administrative Support Associate provides critical frontline support to the student success operations of MiaPrep Online High School (MOHS), ensuring that students have access to the resources, programs, and services they need to thrive.

In Short

• Assist with administrative tasks related to enrollment and academic status.
• Support and lead special projects aligned with the administrative needs of the school.
• Maintain excellent and updated record-keeping in all systems and resources.
• Monitor shared communication channels for respectful student interactions.
• Provide timely communication and support to family questions.
• Maintain and update the academic calendar and newsletters.
• Assist with resource development and record-keeping practices.
• Identify opportunities to improve administrative systems.
• Serve as a student advisor providing check-in meetings.
• Contribute to a collaborative culture that values communication and support.

Requirements

• Excellent written and verbal communication skills.
• Synthesizes complex information and explains it clearly.
• Builds rapport and asks thoughtful questions.
• Maintains positive relationships with students and families.
• Dedicated to exceeding customer satisfaction expectations.
• Resilient and positive in challenging situations.
• Strong problem-solving abilities and sound judgment.
• Exceptional attention to detail.
• Experience in a customer support environment (bonus points).
• Proven ability to work independently and manage schedules.

Benefits

• Starting pay range of $19.42 - $30.81 per hour.
• Full-time employees eligible for health, dental, and vision insurance.
• 401(k) retirement plan with employer match.
• PTO policy combining vacation and paid sick leave.
• Free site memberships and discounted tuition for children.
• Compensation evaluated twice per year based on performance.
• Parental leave and other perks available.
• Supportive and inclusive workplace culture.