Administrative Support Associate - Remote

Overview

The Administrative Support Associate provides critical frontline support to the administrative operations of MiaPrep Online High School (MOHS). This role is primarily responsible for responding to student and parent inquiries through email and phone communication, and may eventually grow into live chat support for parents.

In Short

• Manage day-to-day customer inquiries with professionalism, empathy, and efficacy.
• Resolve concerns promptly, or triage and escalate issues to appropriate departments.
• Maintain excellent record-keeping in all systems.
• Assist with administrative tasks related to enrollment, tuition, and academic status.
• Monitor shared communication channels for safe student interactions.
• Support and occasionally lead special projects aligned with administrative needs.
• Proactively identify opportunities to improve administrative systems.
• Provide additional support to MOHS staff and students.
• Contribute to a collaborative culture that values communication and support.
• Work 40 hours each week on a year-round basis.

Requirements

• High school diploma or equivalent.
• Minimum 2 years of experience in administrative or customer service settings.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple tasks.
• Empathy, patience, and a student-centered mindset.
• Comfort with cloud-based tools (e.g., Google Workspace).

Benefits

• Starting pay range of $19.42 - $30.81 per hour.
• Full-time employees are eligible for health, dental, and vision insurance.
• 401(k) retirement plan with employer match.
• PTO policy that combines vacation and sick leave.
• Parental leave and other perks available.
• Discounted tuition for employees' children.