Customer Service Specialist - Remote

Overview

As a Customer Service Specialist, you will be the first point of contact for customers through written channels, providing high-level service and contributing to the continuous improvement of the customer experience.

In Short

• Manage customer interactions across various support channels.
• Provide written assistance to customers with high standards of quality.
• Identify customer needs accurately and make decisions within the role's responsibilities.
• Follow up on requests requiring intervention from internal support areas.
• Ensure compliance with established operating procedures (SOP).
• Maintain clear communication and traceability of cases.
• Be available to rotate shifts and provide assistance on weekends.
• Propose alternatives within established guidelines to enhance customer experience.
• Possess a degree or be in progress (graduate or intern).
• Experience in customer service (B2C).

Requirements

• Clear, fluent, and assertive written communication with professional vocabulary.
• Excellent spelling and writing skills.
• Experience with customer management tools (CRM).
• Proficient in Google Workspace and Office Suite (especially Excel and Word).
• Experience in customer service across various channels, including phone support.
• High orientation towards problem-solving and customer experience.
• Ability to empathize and understand customer needs as a priority.
• Active participation in the continuous improvement of customer experience.
• Preferred experience in fintech, banking, or e-commerce environments.
• Willingness to work flexible hours.

Benefits

• Opportunity to work in a leading fintech company.
• Engagement in a dynamic and innovative work environment.
• Possibility of career growth and development.
• Participation in a customer-focused team.
• Access to training and professional development resources.