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Customer Service Specialist - Remote

Posted 6 weeks ago
Customer Service
Full Time
Worldwide

Overview

Howly is a Ukrainian startup in the ecosystem of a multi-product company and venture builder SKELAR. We aim to revolutionize online consultations and are actively working on a platform to make this possible. We are currently looking for a Customer Service Specialist who will provide technical assistance to our users in online chat and help them resolve their issues.

In Short

  • Communicate with customers in chat and assist them with technical issues in English.
  • Consult customers on subscription differences and refunds.
  • Handle up to three chats with customers simultaneously.
  • Follow all necessary instructions to provide quality service.
  • Work remotely from anywhere in Ukraine or the world.
  • 20 days of paid vacation per year.
  • Unlimited sick leave with a doctor's note.
  • Medical insurance.
  • Fixed schedule with guaranteed breaks.
  • Career development opportunities.

Requirements

  • English language proficiency (spoken and written) from B1 level and above.
  • Basic computer skills and understanding of modern systems and services.
  • Ability to adapt quickly to changes and multitask.
  • Time management skills for effective remote work.
  • Experience in customer support or billing support teams is a plus.
  • Familiarity with Zendesk and Zendesk Chat is advantageous.

Benefits

  • Remote work format.
  • Competitive monetary compensation.
  • Bonuses for additional shifts.
  • Opportunity to join a fantastic team of builders.
  • Support from experienced specialists.
SKELAR logo

SKELAR

SKELAR is a Ukrainian venture builder focused on creating international tech businesses. Collaborating with co-founders, SKELAR assembles strong teams to succeed in global markets. Currently, SKELAR manages a portfolio of diverse businesses ranging from EdTech to SaaS, many of which have received accolades from Product Hunt and are recognized among the top startups and product companies in Ukraine. These companies rank highly in the App Store and develop platforms used by millions. SKELAR's ventures have been featured in prominent media outlets such as TechCrunch and Wired. The company prides itself on a robust team of over 1000 professionals with exceptional expertise and ambitious goals, viewing its people as its most valuable asset. SKELAR fosters an environment for self-realization and aims to continue developing tech businesses, conquering global markets, and contributing to Ukraine's success.

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