Senior Customer Service Agent (Spanish Speaker) - Remote

Overview

The Senior Customer Service Agent will handle inquiries from global customers across various channels while maintaining strong relationships with stakeholders.

In Short

• Respond to customer inquiries via email, chat, voice, and social media.
• Collaborate with internal and external stakeholders to address complaints.
• Maintain knowledge of company products for effective communication.
• Build strong relationships with partners and stakeholders.
• Escalate unresolved issues to supervisors as needed.

Requirements

• Diploma in finance, customer service, or related field.
• Minimum 2 years of experience in customer service or similar roles.
• Fluent in English and Spanish.
• Able to work independently in a fast-paced environment.
• Strong people skills and calm under pressure.
• Solutions-oriented mindset.
• Excellent time management skills.
• Quick learner with the ability to adapt to feedback.

Benefits

• Competitive remuneration package including bonuses.
• Learning and development fund.
• Fitness fund.
• Monthly team building fund.
• 20 annual leave days.
• Remote work opportunity.
• Growth and promotion prospects with training programs.
• Employee engagement and recognition programs.
• Multinational working environment.