Senior Customer Service Agent (Russian Speaker) - Remote

Overview

The Senior Customer Service Agent will interact with customers to address their inquiries and problems in real-time, providing quick responses through live chat and professional customer service.

In Short

• Handle inquiries and issues from global customers in multiple languages through various channels.
• Collaborate with internal and external stakeholders to address complaints and feedback.
• Maintain a strong understanding of company products for effective communication.
• Establish and nurture relationships with partners and stakeholders.
• Escalate unresolved issues to Level 2/Supervisors when necessary.

Requirements

• A Diploma in finance, customer service, linguistics, or a related field.
• At least 2 years of experience in language-related roles.
• Proficiency in relevant languages and a high level of English proficiency.
• Ability to work independently in a fast-paced environment.
• Strong interpersonal skills and problem-solving mindset.

Benefits

• Competitive remuneration package.
• Yearly Performance Bonus.
• Excellent prospects for growth and promotion.
• Employee engagement and recognition programs.
• Multinational working environment.