Junior Customer Service Agent - Remote

Overview

In this position, your primary goal is to provide our customers with a unique customer experience and to be a reliable point of contact for them. If you have excellent communication skills and a strong service orientation, we look forward to your application as a Junior Customer Service Agent.

In Short

• Ensure outstanding customer experience and high customer satisfaction.
• Responsible for efficient, friendly, and precise responses to incoming customer inquiries via email and chat.
• Record and maintain customer inquiries in our systems.
• Ensure smooth operations in close collaboration with your team members in Customer Service.

Requirements

• Completed studies, commercial training, or a comparable qualification.
• Initial professional experience in a similar position.
• Strong communication skills, customer orientation, and empathy.
• Friendly, communicative, and confident demeanor.
• High degree of resilience, flexibility, and teamwork.
• Independent, proactive, and solution-oriented working style.
• Fluent in German and English.

Benefits

• We live Aloha - we enjoy our work and show it every day.
• Professional and personal growth with an annual training budget.
• Monthly coaching sessions with your team lead to enhance your skills.
• Up to 30 days of vacation and a focus on work-life balance.
• Workation opportunities are available.
• Flexible working hours and remote work options.
• Regular team/company events for networking and fun.
• Support for family and career balance with childcare subsidies.
• Free fruits, coffee, soft drinks, and water in the office.
• Employee discounts and vouchers for our online shop.