Working Student Customer Service - Remote

Overview

This position is for a working student in customer service, aimed at enhancing the service experience for customers.

In Short

• Ensure outstanding customer experience and high customer satisfaction.
• Respond efficiently, friendly, and accurately to customer inquiries via email and chat.
• Document and maintain customer issues in internal systems.
• Collaborate closely with team members to ensure smooth operations.

Requirements

• Currently enrolled in a university or higher education institution.
• First professional experience in a similar position is a plus.
• Strong communication skills and customer orientation.
• Very friendly and communicative demeanor.
• High resilience, flexibility, and teamwork skills.
• Independent, proactive, and solution-oriented work style.
• Fluency in German and English.

Benefits

• Fun working environment with a respectful atmosphere.
• Opportunities for professional and personal growth with a training budget.
• Monthly coaching sessions with team leads for continuous skill improvement.
• Up to 30 vacation days and a focus on work-life balance.
• Possibility of remote work and flexible hours.
• Regular team events to enhance team spirit.
• Support for work-life balance with childcare subsidies.
• Free fruits, coffee, and soft drinks in the office.
• Monthly vouchers for the company online shop and discounts at various companies.