Senior Agent, Customer Service (Spanish Speaker) - Remote

Overview

As a customer service representative at OKX, you will handle inquiries and issues from global customers in multiple languages, collaborating with various stakeholders to ensure customer satisfaction.

In Short

• Handle inquiries from global customers through email, chat, and voice.
• Collaborate with product managers and marketing teams.
• Maintain a strong understanding of company products.
• Establish relationships with partners and stakeholders.
• Escalate unresolved issues to supervisors.

Requirements

• Diploma in finance, customer service, linguistics, or related field.
• 2 years of experience in language-related roles.
• Proficiency in relevant languages and high English proficiency.
• Ability to work independently in a fast-paced environment.
• Strong interpersonal and problem-solving skills.
• Excellent time management and quick learning abilities.

Benefits

• Competitive remuneration package.
• USD 1,750 training & wellness benefits per annum.
• Monthly team building activities.
• Yearly bonus.
• Remote work opportunity.
• Growth and promotion prospects.
• Employee engagement and recognition programs.
• Multinational working environment.