B2B Account Support Specialist (Indirect) - Remote

Overview

Quench is seeking a proactive and client-focused B2B Account Support Specialist to act as a liaison between the company and business clients, ensuring high-level service and support for customer satisfaction.

In Short

• Guide the customer order experience from start to finish.
• Assist with order entry and offer product suggestions.
• Ensure timely delivery by coordinating with supply chain teams.
• Resolve client issues by identifying root causes and coordinating with internal departments.
• Maintain accurate customer records and documentation.
• Monitor and escalate unresolved issues as necessary.
• Contribute to continuous improvement by sharing client feedback.
• Work remotely with the option to be in-office in specified locations.
• Travel opportunities offered 1-2 times a year.
• Strong communication and problem-solving skills required.

Requirements

• Ability to solve problems independently.
• Prompt and professional communication skills.
• Attention to detail and effective time management.
• Proficiency in Microsoft Office Suite.
• Experience with Salesforce is a plus.
• B2B Customer Service experience preferred.
• Travel not mandatory.

Benefits

• Work from home flexibility.
• Opportunities for professional growth.
• Engagement in a mission-driven company.
• Supportive team environment.
• Access to company resources and training.