Account Support Specialist - Remote

Overview

We are looking for an Account Support Specialist to join a top-notch Logistics IT company based in Silicon Valley, California, known for its supply chain optimization solution used by Fortune 500 companies to reduce costs and boost operational efficiency.

In Short

• This is a fully remote position under a direct contract with the company.
• Learn the software through hands-on training.
• Assist with troubleshooting and customer data management.
• Conduct online training sessions with customers.
• Proactively communicate with stakeholders.
• Manage, monitor, and establish metrics for customer data.
• Strong Microsoft Excel and computer skills required.
• Detail-oriented with a keen sense of timeliness.
• Work collaboratively with internal teams.
• Respond to client requests while meeting established SLAs.

Requirements

• Fluent in English (Advanced).
• Excellent written and verbal communication skills.
• Self-motivated and detail-oriented.
• Ability to switch tasks quickly.
• Strong organizational skills.
• General knowledge of EDI.
• Outstanding computer skills.

Benefits

• Work in a top-notch Logistics IT company.
• Opportunity to work with Fortune 500 companies.
• Fully remote work environment.
• Hands-on training and professional development.