Technical Account Manager - Remote

Overview

Mesh is hiring a Technical Account Manager (TAM) to lead customer success during the critical go-live and post-go-live phases, focusing on integration success, product adoption, and transaction volume growth. This role will act as a trusted advisor to our most strategic customers, helping them scale their Mesh usage and become long-term partners. The ideal candidate is highly technical, comfortable with APIs and crypto/payments infrastructure, and thrives at the intersection of product guidance, program management, and customer engagement.

In Short

• Serve as the primary post-sale point of contact during go-live and early post-go-live phases
• Partner with Solutions Architects to ensure technical implementations are optimized for long-term success
• Monitor and analyze customer performance metrics (e.g. conversion, transaction success, volume)
• Conduct weekly syncs, monthly reporting, and quarterly business reviews with key customers and their leadership
• Deliver insights and recommendations to help customers increase usage, expand use cases, and hit commercial milestones
• Act as a technical advocate for the customer, escalating issues and partnering with Product and Engineering when needed
• Develop deep knowledge of Mesh’s product, APIs, and integration best practices
• Guide customers to reference-ability and eventual participation in case studies, webinars, and customer storytelling opportunities
• Travel occasionally for key customer on-sites (as needed for relationship building or go-live support)

Requirements

• 5+ years in Technical Account Management, Solutions, Implementation, or Customer Success roles in API-first SaaS, fintech, or crypto/payments companies
• Strong technical aptitude, with the ability to understand and explain how Mesh’s platform works to both engineering and non-technical audiences
• Hands-on experience working with REST APIs and integration workflows
• Proven success managing post-sale customer programs, technical onboarding, or volume-driven KPIs
• Excellent communication, stakeholder management, and presentation skills, especially with senior/executive customer contacts
• Comfortable owning metrics, building decks, and presenting performance results both internally and externally
• Ability to travel up to 30% nationally and internationally

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development
• Exciting opportunity to help build a rapidly growing company and make a significant impact