Technical Account Manager - Remote

Overview

Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.

In Short

• Act as a strategic partner to the sales team post-sale.
• Lead the technical deployment of the Upwind platform.
• Serve as the primary point of contact for customers.
• Build strong, long-term relationships with customers.
• Partner with sales during renewals and expansion.
• Proactively engage with customers to surface key security insights.
• Understand and advocate for your customers' needs cross-functionally.

Requirements

• 3+ years in customer-facing roles in SaaS.
• Strong technical background in cloud infrastructure.
• Excellent communication and problem-solving skills.
• Experience leading technical projects and managing cloud deployments.
• Strategic mindset with the ability to align technical solutions to business goals.
• Relevant certifications in cloud or security (preferred).

Benefits

• Opportunity to work in a next-generation Cloud Security Platform.
• Creative and innovative work environment.
• Chance to make a meaningful impact on company growth.