Technical Account Manager - Remote

Overview

Demandbase is the leading account-based GTM platform for B2B enterprises to identify and target the right customers, at the right time, with the right message. As a Technical Account Manager, you will help drive customer satisfaction and success through hands-on support and strategic guidance.

In Short

• Work closely with customers to understand their needs and challenges.
• Provide technical expertise on Demandbase products.
• Assist with business and technical requirement definitions.
• Manage a diverse portfolio of customers.
• Drive customer satisfaction and renewals.
• Collaborate with internal teams to deliver solutions.
• Lead customer discussions and meetings.
• Provide recommendations to improve customer outcomes.
• Become an expert on Demandbase products.
• Support customer office hours and internal enablement.

Requirements

• Minimum of 4 years in a technical or marketing operations role.
• Solid understanding of CRM and Marketing Automation solutions.
• Experience with Salesforce, HubSpot, and related systems.
• Excellent presentation and project management skills.
• Ability to articulate complex technical topics.
• Experience in B2B marketing and account-based marketing strategies.
• Previous experience as a Technical Account Manager is preferred.

Benefits

• Comprehensive benefits package including health and wellness resources.
• Flexible PTO policy and paid holidays.
• 401(k) plan and disability coverage.
• Support for mental wellness.
• Recognition as one of the best workplaces.