Technical Account Manager - Remote

Overview

LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming business risks into opportunities. Since our founding in 2015, we’ve secured more than $156M in four funding series to help us grow into the company we are today, but we’re not done yet. LogicGate continues to push to lead the GRC category with our flexible and no-code risk management solution.

We are an outcomes-first company. Our success comes from our high-performing teams, so we give you the flexibility to work from where you are. You’ll have the option to be fully remote, work from our headquarters in Chicago, or hybrid unless the role has specific requirements.

At LogicGate, we believe that the strongest teams are made up of individuals who bring their different identities, backgrounds, ideas, and experiences to the table. We remain committed to fostering an inclusive work environment where all employee differences are celebrated, their ideas matter, and everyone feels safe to bring their authentic selves to work.

In Short

• Dedicated point of contact responsible for building and maintaining customer relationships in order to drive product adoption, expansion, and customer advocacy from the beginning of the customer’s contract.
• Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and technical Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and drive desired outcomes.
• Own the tracking of customer health and proactively engage at-risk customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions.
• Support implementation project management and serve as a technical expert, with a specific focus on the holistic view of a customer’s GRC program and how use cases will inter-relate in Risk Cloud.
• Ad-hoc knowledge sharing of Risk Cloud best practices based on experience with similar customers (industry, maturity, etc.).
• Ongoing account management comprised of weekly status meetings for ongoing projects, monthly strategic meetings with key stakeholders, and Quarterly Executive Business Reviews.
• Conduct training and provide training resources for Power Users and end users on the Risk Cloud platform and existing Applications.
• Collaborate cross-functionally with other LogicGate teams - Sales, Customer Success, and Product - for a seamless customer experience throughout the customer journey from handoff through onboarding and implementation to ongoing partnership.
• Respond to and support power users and customers within the stated SLA.

Requirements

• 5+ Years Experience in GRC or Risk Advisory.
• Becoming an expert on the Risk Cloud platform; articulating the value of the tool and how it can be leveraged most effectively by different customer stakeholders.
• Interest in supporting sales and commercial business development efforts.
• Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001.
• Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back.
• Great people skills – the ability to quickly understand your audience and tailor the right message to them.
• Ability to manage multiple accounts/priorities at a time – organization, time management, and attention to detail are critical.
• A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help.

Benefits

• Competitive salary, variable compensation (bonus), equity, and health and wellness benefits.
• Generous PTO, 12 Annual Company Holidays, Summer and Winter Fridays, and Health Days.
• Career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and annual learning & development program.
• Inclusive and equitable culture with Employee Resource Groups.
• Volunteer hours and Company-wide charitable activities.