Technical Account Manager - Remote

Overview

We're looking for a Technical Account Manager to play a crucial role in helping our customers achieve success. You'll leverage Rossum's state-of-the-art AI and intuitive UI to eliminate unnecessary paperwork and streamline workflows, working closely with customers to understand their unique needs and guide them through any technical challenges.

In Short

• Being the customers' main technical contact throughout their contract.
• Project managing more complex customer projects involving multiple parties with different skill sets and needs.
• Cooperating with members of the Customer Experience and Sales organizations to deliver an exceptional customer experience.
• Consulting with the Rossum product team on continuous improvement of the Rossum platform and advocating for customer views.
• Tweaking and configuring customer accounts to achieve a great user experience, leveraging powerful tools like the Calculations extension.
• Performing basic scripting in Python to support customer solutions.

Requirements

• You enjoy working with customers, exceeding their expectations, and uncovering their needs and pain points.
• You are able to deliver clear, structured, and convincing presentations about your vision for the account and your plan.
• You can frame difficult problems by breaking them down for easier analysis and fostering a solution-oriented perspective.
• You enjoy project management and can coordinate projects with multiple stakeholders.
• You are able to communicate designs and ideas in a clear and descriptive manner for customers to understand your recommendations.
• You foster UX sensitivity and aim to simplify customers’ workflows.
• You are honest and base your opinions on data, but don’t cling to it in the face of good arguments.
• You have strong problem-solving skills with a hands-on technical background.
• You have experience with other SaaS products, including API, integration, configuration, and customization.
• You have a practical understanding of some of the following: Python, JavaScript, SQL, HTTP requests and API, integration platforms, AWS, GIT, and Tableau.

Benefits

• Working with self-driven people who love what they do and continuously try to learn how to do it better.
• Gaining first-hand insight into how companies of different sizes, industries, and regions go through complete transformation of their back-office.
• 80/20 split between base salary and variable compensation based on customer retention and usage.
• Employee Stock Option Plan.
• Enjoyable working environment in a very diverse team (35+ nationalities).
• High-end laptop & other necessary tech.
• Flexibility, extra days off, parental leave, and sick days.