Technical Account Manager - Remote

Overview

Alarm.com, a rapidly growing, entrepreneurial technology company, is seeking a Technical Account Manager (TAM) to join our talented international team in Northern Europe. The successful candidate will be our market expert in the region and support pre-sales engineering, in-country launch planning, and ongoing key account management and development.

In Short

• Drive the Technical Onboarding process for new partners.
• Manage key international partners to ensure efficient utilization of Alarm.com services.
• Provide ongoing product support and training to partners.
• Gather feedback from partners to improve product and processes.
• Represent Alarm.com at trade shows and events.
• Support the Sales Team during pre-sales processes.
• Create training materials for partners.
• Conduct tests for new features in cooperation with Product Managers.

Requirements

• Degree in Engineering, IT, Math, or sciences preferred.
• Fluency in English and another European language preferred.
• Strong communication skills in English.
• Self-starter with the ability to operate independently.
• Proficiency in consumer, cloud, and IoT technology.
• Strong people skills and customer service orientation.
• Excellent problem-solving skills.
• Ability to meet deadlines during high-volume periods.
• Flexible and positive attitude.
• Availability to travel up to 50% within the region.

Benefits

• Collaborate with outstanding people.
• Make an immediate impact in a dynamic environment.
• Gain well-rounded experience across multiple areas of the business.
• Focus on fun with team culture and corporate events.