Technical Account Manager - Remote

Overview

As a Technical Account Manager at Zafran, you’ll be the trusted guide helping our customers unlock the full value of our platform. You’ll lead the post-sale journey, from smooth onboarding to measurable success, building deep relationships and tackling tough problems with clarity and empathy.

In Short

• Build trust from day one and be the face of Zafran throughout the customer lifecycle
• Lead onboarding and ensure a fast, confident path to value
• Monitor platform usage, identify risks early, and deliver insights that turn obstacles into outcomes
• Host recurring check-ins, facilitate quarterly reviews, and design workshops that spark “aha” moments
• Troubleshoot complex scenarios and coordinate with support, product, and engineering to solve what matters most
• Advocate for your customers internally and turn their needs into impact
• Celebrate customer success and turn champions into advocates
• Spot risks before they become problems, coordinate cross-functional response plans, and keep confidence high even when challenges hit

Requirements

• We work mostly remote, with one to two days a week in our NYC office to stay connected and collaborate in person.
• 4+ years in a customer-facing role with strong technical exposure
• Fluency in technical environments- comfortable reading logs, understanding APIs, and translating strange bugs into human language
• A knack for turning complex workflows into simple, actionable plans
• Empathy, curiosity, and a bias for doing right by the customer
• Experience with platforms like Jira, Salesforce, Zendesk, Notion, or similar
• Familiarity with REST APIs, browser debugging, logs, or lightweight scripting is a plus, but you don’t need to be a coder

Benefits

• Work that matters with a mission-driven team
• Opportunity to challenge and inspire teammates
• Fun work culture