Technical Account Manager - Remote

Overview

The Technical Account Manager (TAM) at Smile Digital Health will act as the primary post-sales liaison for assigned customers, ensuring successful delivery and long-term customer satisfaction while collaborating with various teams.

In Short

• Manage customer onboarding and integration of products/services.
• Act as the main point of contact for customers post-sales.
• Collaborate with Agile Leads and technical teams for implementation.
• Oversee project resource management and financial aspects.
• Identify upsell opportunities within existing customer accounts.
• Facilitate regular customer meetings and ensure high satisfaction.
• Support the creation of Statements of Work (SOWs).
• Ensure compliance with privacy and security policies.
• Track and report billable hours accurately.
• Stay updated on market trends and customer goals.

Requirements

• 5-7+ years in technical software delivery or similar role.
• Post-secondary education in a technical or business program.
• Experience in resource management and financial oversight.
• Proven ability to identify upsell opportunities.
• Strong knowledge of Agile methodologies.
• Excellent communication and negotiation skills.
• Experience collaborating with cross-functional teams.
• Track record of managing multiple customer accounts.
• Familiarity with healthcare technology and standards.
• Willingness to travel up to 25%.

Benefits

• Opportunity to work in a dynamic and innovative company.
• Engagement with a mission-driven organization focused on global health.
• Collaboration with cross-functional teams.
• Professional development opportunities.
• Flexible working environment.