Technical Account Manager - Remote

Overview

The Technical Account Manager (TAM) at Helpshift will partner with strategic accounts to enhance customer satisfaction and retention, managing a team of Customer Success Managers globally.

In Short

• Build relationships with clients and internal teams.
• Manage a global team of Customer Success Managers.
• Oversee the customer lifecycle and improve satisfaction.
• Collaborate with product and engineering to meet client needs.
• Handle escalations and plan major releases.
• Conduct business reviews and support clients’ goals.
• Become a product expert and trusted advisor for clients.
• Respond to client inquiries promptly.
• Travel domestically up to 25% for client engagements.
• Work across multiple time zones and adapt to changing priorities.

Requirements

• 5+ years of experience managing global teams.
• 10+ years of experience in account management or customer success.
• Experience with Enterprise clients.
• Strong technical communication skills.
• Detail-oriented and capable of solving complex problems.
• Data-driven approach to strategy formulation.
• Ability to thrive in fast-paced environments.
• Flexibility to work with shifting priorities.
• Effective communication in English.

Benefits

• Fully remote work environment.
• Opportunity to work with leading brands.
• Collaborative and dynamic team culture.
• Professional development opportunities.
• Flexible working hours across time zones.