IT Knowledge Manager - Remote

Overview

The Knowledge Manager is a strategic leader responsible for the overall vision, governance, and continuous improvement of the organization's IT knowledge management ecosystem, leveraging ITIL v4 and KCS v6 methodologies.

In Short

• Lead the IT knowledge management strategy.
• Utilize ITIL v4 and KCS v6 methodologies.
• Deep hands-on IT operational experience required.
• Focus on Systems Administration and IT Support.
• Champion knowledge sharing culture.
• Translate complex technical concepts for diverse audiences.
• Drive efficiency and reduce support costs.
• Enhance service delivery through knowledge management.
• Work with leading content creators and publishers.
• Join a fast-growing international company.

Requirements

• Exceptional technical acumen.
• Experience in IT knowledge management.
• Strong understanding of ITIL and KCS methodologies.
• Ability to communicate complex concepts clearly.
• Experience in IT operational roles.
• Experience in a fast-paced environment.
• Strong leadership and strategic thinking skills.
• Ability to work collaboratively across teams.
• Passion for technology and gaming.
• Fluent in English, additional languages a plus.

Benefits

• Work remotely from Japan.
• Join a global leader in video game services.
• Opportunity for career advancement.
• Collaborate with top industry professionals.
• Flexible working environment.
• Engage in a culture of continuous improvement.
• Access to training and development resources.
• Participate in innovative projects in the gaming industry.
• Contribute to a knowledge-driven organization.
• Enjoy competitive compensation and benefits.