Knowledge Manager - IT - Remote

Overview

The Knowledge Manager is a strategic leader responsible for the overall vision, governance, and continuous improvement of the organization's IT knowledge management ecosystem, leveraging ITIL v4 and KCS v6 methodologies. This role is unique in its requirement for deep, hands-on IT operational experience, specifically within Systems Administration and broader IT Support/infrastructure. The ideal candidate will possess exceptional technical acumen, a keen eye for linguistic precision, and the ability to translate complex technical concepts into clear, actionable knowledge for diverse audiences. They will champion a culture of knowledge sharing, ensuring that collective experience is captured, validated, and readily accessible to drive efficiency, reduce support costs, and enhance service delivery.

In Short

• Lead and manage the knowledge management function in the organization.
• Ensure the knowledge base is up to date, accessible, and effectively utilized.
• Manage, organize, and maintain a vast array of information for IT Service Delivery.
• Define and implement the IT knowledge management strategy and processes.
• Oversee the lifecycle of knowledge articles, ensuring accuracy and relevance.
• Champion a proactive knowledge-sharing culture across IT teams.
• Collaborate with stakeholders to understand needs and drive knowledge asset adoption.
• Analyze knowledge management data to inform strategic decisions.
• Guide and train team members on KCS practices.
• Stay abreast of new technologies and industry best practices.

Requirements

• Experience in knowledge management and IT operations.
• Strong technical acumen and communication skills.
• Hands-on experience in Systems Administration.
• Familiarity with ITIL v4 and KCS v6 methodologies.
• Detail-oriented with excellent organizational skills.
• Ability to translate complex concepts into clear knowledge.
• Experience with ServiceNow or similar knowledge management tools.
• Leadership skills to promote knowledge-sharing culture.
• Experience in content management and quality assurance.
• Ability to analyze data and metrics for performance improvement.

Benefits

• Opportunity to lead a strategic function in IT.
• Work with leading video game companies.
• Engage in continuous innovation and improvement.
• Collaborate with diverse teams and stakeholders.
• Professional development opportunities.
• Participate in a culture of knowledge sharing and growth.
• Contribute to enhancing service delivery and efficiency.
• Be part of a passionate team focused on technology and media.
• Flexible working environment.
• Recognition programs for contributions to knowledge management.