ServiceNow CMDB Manager - Remote

Overview

The role involves maintaining the accuracy, consistency, and completeness of the Configuration Management Database (CMDB). This includes overseeing data governance, defining the structure of the configuration management system, such as identifying Configuration Items (CIs), establishing naming standards, defining relationships, and supervising mapping and discovery activities.

In Short

• Ensure accurate CMDB development, implementation, and maintenance to support IT service management processes.
• Leads, educates and mentors critical stakeholders on developing and maintaining configuration management services, concepts, policies and procedures to deliver accurate reporting and metrics as needed.
• Providing advice and support during system deployments to ensure that change impacts across configuration items are understood and managed.
• Generate reports and insights from the CMDB to support decision-making and continuous improvement initiatives.

Requirements

• Experience with ServiceNow and CMDB management.
• Strong understanding of IT service management processes.
• Ability to mentor and educate stakeholders.
• Excellent reporting and analytical skills.

Benefits

• Opportunity to work with a dynamic team.
• Professional development and growth opportunities.
• Engagement in strategic business initiatives.