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ServiceNow CMDB Manager - Remote

Posted 2 days ago
DevOps / Sysadmin
Full Time
Philippines

Overview

The role involves maintaining the accuracy, consistency, and completeness of the Configuration Management Database (CMDB). This includes overseeing data governance, defining the structure of the configuration management system, such as identifying Configuration Items (CIs), establishing naming standards, defining relationships, and supervising mapping and discovery activities.

In Short

  • Ensure accurate CMDB development, implementation, and maintenance to support IT service management processes.
  • Leads, educates and mentors critical stakeholders on developing and maintaining configuration management services, concepts, policies and procedures to deliver accurate reporting and metrics as needed.
  • Providing advice and support during system deployments to ensure that change impacts across configuration items are understood and managed.
  • Generate reports and insights from the CMDB to support decision-making and continuous improvement initiatives.

Requirements

  • Experience with ServiceNow and CMDB management.
  • Strong understanding of IT service management processes.
  • Ability to mentor and educate stakeholders.
  • Excellent reporting and analytical skills.

Benefits

  • Opportunity to work with a dynamic team.
  • Professional development and growth opportunities.
  • Engagement in strategic business initiatives.
Keywords Studios logo

Keywords Studios

Keywords Studios, established in 1998 and publicly listed in 2013, is the world's leading provider of technical and creative services to the global video games market. With over 12,000 employees across 70+ studios in 26 countries, the company specializes in graphic art asset production, game development, audio, testing, localization, and customer support services for major video game developers and publishers. Keywords Studios is known for its commitment to diversity, a people-first culture, and a flexible working environment that empowers employees to excel. The company has a strong track record of growth, having successfully integrated over 50 acquisitions since 2014, and is dedicated to sustainability and community engagement.

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