The role involves maintaining the accuracy, consistency, and completeness of the Configuration Management Database (CMDB). This includes overseeing data governance, defining the structure of the configuration management system, such as identifying Configuration Items (CIs), establishing naming standards, defining relationships, and supervising mapping and discovery activities. You will be critical in improving incident and problem management, streamlining change processes, optimising asset utilisation, mitigating risks, and aligning IT infrastructure with strategic business goals.
The role focuses on maintaining and improving the Configuration Management Database (CMDB) to support IT service management processes.
Join Qualtrics as a ServiceNow Team Manager to lead and develop a high-performing team focused on enhancing employee experience through the ServiceNow platform.
Join Qualtrics as a ServiceNow Team Manager to lead and develop a high-performing team focused on enhancing employee experience through the ServiceNow platform.