ServiceNow Manager - Remote

Overview

The ServiceNow Manager will lead a technical team and manage third-party vendors while providing guidance on ServiceNow operations and development. This role is hybrid, allowing for both remote and in-office work.

In Short

• Lead a team of ServiceNow developers and manage day-to-day operations.
• Provide technical guidance and mentorship to team members.
• Create technical specifications and solutions for internal projects.
• Engage with stakeholders to align project roadmaps with organizational objectives.
• Conduct code and design reviews.
• Coordinate maintenance and project releases.
• Implement best practices for ITSM, CSM, and PPM.
• Manage troubleshooting and resolution of production issues.
• Lead workshops to understand complex needs and translate them into requirements.
• Refine technical estimates based on specifications.

Requirements

• 5 to 8 years of experience managing enterprise systems.
• Minimum 3 years of experience with the ServiceNow platform.
• Experience in ITSM, CSM, PPM modules implementation.
• Experience in leading agile-based projects.
• Btech or MCA with 10+ years of experience in ServiceNow.
• Current certifications in ServiceNow system administration and application development.

Benefits

• Best-in-class family well-being benefits.
• Enhanced medical benefits.
• Paid time off.
• Support for work/life balance and wellness.
• Recognition and volunteering opportunities.