Videogames Customer Service Representative (Written Support) - Remote

Overview

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

In Short

• Provide written support to players via chats, emails, and tickets.
• Assist players with issues such as lost accounts.
• Deliver excellent customer service.
• No phone calls required.
• Work in a dynamic and engaging environment.
• Collaborate with team members to solve player problems.
• Maintain a positive attitude while assisting players.
• Utilize problem-solving skills to address player inquiries.
• Follow up with players to ensure resolution of issues.
• Stay updated on game knowledge to assist players effectively.

Requirements

• Strong written communication skills.
• Experience in customer service preferred.
• Familiarity with video games is a plus.
• Ability to work independently and as part of a team.
• Problem-solving mindset.
• Proficiency in English.
• Detail-oriented and organized.
• Willingness to learn and adapt.
• Availability to work flexible hours.
• Access to a reliable internet connection.

Benefits

• Competitive salary.
• Work in the exciting gaming industry.
• Opportunity for career growth.
• Flexible working hours.
• Supportive team environment.
• Access to gaming resources and tools.
• Employee recognition programs.
• Training and development opportunities.
• Health and wellness benefits.
• Remote work options available.