Technical Account Manager - Remote

Overview

The Technical Account Manager at Coralogix plays a pivotal role in ensuring customer satisfaction and helping clients effectively utilize their observability and security data.

In Short

• Transform customer data processing through observability solutions.
• Act as a trusted advisor for customers on their monitoring journey.
• Resolve technical problems and enhance product adoption.
• Lead onboarding and training processes for new integrations.
• Conduct quarterly business reviews to reflect value delivered.
• Engage with technical counterparts and advocate for customer needs.
• Collaborate with sales on renewals and expansion opportunities.
• Utilize knowledge in Cloud DevOps and observability tools.
• Communicate effectively with customers and executives.
• Foster a culture of innovation and continuous learning.

Requirements

• Experience in Cloud DevOps with AWS, Azure, or GCP.
• Hands-on experience with observability tools like Kibana and Grafana.
• Knowledge of Infrastructure as Code tools like Terraform.
• Experience in technical integrations and troubleshooting.
• Strong communication and presentation skills.
• High availability for customer support.
• Familiarity with high-level programming languages is a plus.
• BSc in Computer Science or Engineering is advantageous.
• Experience in SaaS B2B companies is a plus.
• Ability to thrive in dynamic environments.

Benefits

• Opportunity to work in a culture of innovation.
• Encouragement for continuous learning.
• Equal opportunity employer.
• Work remotely from anywhere.
• Engage in meaningful customer relationships.
• Shape the future of observability solutions.