Technical Account Manager - Remote

Overview

As a Technical Account Manager (TAM) at PAR Technology Corporation, you will be responsible for managing a portfolio of enterprise client accounts, leveraging your customer-facing skills and technical acumen to help clients maximize their use of PAR products.

In Short

• Manage enterprise client accounts and ensure customer satisfaction.
• Provide proactive advice and technical support to clients.
• Build strong relationships with clients to understand their business needs.
• Assist clients in identifying new features and efficiencies.
• Collaborate with internal teams to resolve technical issues.
• Conduct business reviews with C-level executives.
• Drive client adoption of PAR products post-implementation.
• Deliver training to end users as needed.
• Maintain knowledge of client operations for effective problem resolution.
• Ensure ongoing client retention and renewals.

Requirements

• 4-year technical degree or equivalent experience.
• 5 years experience with POS and back-office software for restaurants.
• 2+ years of implementation experience in an enterprise technology environment.
• Strong listening skills and customer orientation.
• Natural relationship builder with empathy for clients.
• Strong problem-solving and prioritization skills.
• Experience with CRM and/or CSM platforms is a plus.
• Ability to manage multiple initiatives with various stakeholders.
• Comfortable in a dynamic, agile technical organization.
• Previous hospitality industry management experience preferred.

Benefits

• Opportunity to work with a leading restaurant technology company.
• Dynamic work environment with a growing customer base.
• Engagement with C-level executives.
• Collaborative culture focused on customer success.
• Ability to influence product development through customer feedback.