Technical Account Manager - Remote

Overview

As a Technical Account Manager (TAM), you will be responsible for onboarding partners and POCs as they transition from the sales process to technical implementation, ensuring partners and customers achieve maximum value from our products.

In Short

• Serve as the technical subject matter expert (SME) during the post-sale phase, offering product guidance to partners and customers.
• Onboard both partners and any POC projects as they transition from sales to technical implementation.
• Lead the post-sale technical customer lifecycle, from successful deployments through adoption, expansion, and retention phases.
• Develop and manage a Technical Success Plan, ensuring product adoption, upsell opportunities, and value realization.
• Take ownership of the assigned Book of Business, actively addressing churn risks and identifying technical growth opportunities.
• Drive product consumption and adoption through proactive customer engagement, enablement, and technical support.
• Represent the voice of our customers internally to ensure their needs are met.

Requirements

• Experience in technical account management, customer success, solution engineering, or a similar role.
• Excellent communication skills, with the ability to clearly articulate technical issues to technical and non-technical audiences.
• Knowledge of the cybersecurity ecosystem, including risk-based security assessments, frameworks, and regulations.
• Proven track record of managing customer escalations and resolving technical challenges.
• Analytical mindset, curiosity, and a strong sense of ownership over projects and tasks.
• Understanding of information security and privacy. Experience with network architecture, VPN solutions, and EDR is a significant advantage.
• High motivation and adaptability to work in a fast-paced, dynamic environment.

Benefits

• Unlimited vacation days, Sick Days, and 10 Paid Holidays.
• Robust benefit package including Health Insurance, Company Paid STD & LTD.
• Essential Technology and Marketing.
• World class product.