Technical Account Manager - Remote

Overview

The Technical Account Manager (TAM) at Samsara will leverage technical expertise and business acumen to build relationships with customers, ensuring their success with Samsara's platform and solutions.

In Short

• Build and maintain relationships with customers.
• Transform customer technical support experiences.
• Be the primary technical point of contact for assigned customers.
• Communicate effectively with a diverse customer base.
• Participate in scaling the Technical Account Management team.
• Occasional travel to customer sites may be required.
• Champion Samsara’s cultural principles.
• 5+ years of experience in a relevant field.
• Bachelor's degree in a related field.
• Organized and committed to maintaining accurate records.

Requirements

• Bachelor's degree in Management Information Systems or Computer Science.
• Experience in technical account management or customer success.
• Proficient in troubleshooting hardware, software, and APIs.
• Experience with Salesforce, Zendesk, and Tableau.
• Basic SQL proficiency.
• Strong written and verbal communication skills.
• Ability to build and maintain customer relationships.
• Business acumen focused on customer needs.
• Strong bias for action and ownership.
• Python coding skills are a plus.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working.
• Health benefits.
• Samsara for Good charity fund.
• Opportunities for career development.