Customer Success Operations and Strategy Manager - Remote

Overview

This role focuses on enhancing customer success through data analytics and operational improvements at Samsara, a leader in IoT solutions.

In Short

• Manage customer success operations and strategy.
• Work with cross-functional teams to enhance customer experience.
• Develop data analytics and reporting tools.
• Implement systems to standardize processes.
• Drive operational improvements in a fast-paced environment.
• Build relationships with stakeholders across the organization.
• 8+ years of relevant operational experience required.
• Experience in SaaS or management consulting is preferred.
• Strong communication and problem-solving skills necessary.
• Remote position available for candidates in Canada.

Requirements

• 8+ years of progressive data-driven operational experience.
• Proven track record in managing strategic initiatives.
• Experience in change management and process improvements.
• Ownership of critical business systems and processes.
• Exceptional communication skills with diverse stakeholders.
• Bachelor’s degree from a 4-year institution.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits and wellness programs.
• Samsara for Good charity fund.
• Opportunities for career growth and development.