Manager, Customer Success, Strategy & Operations - Remote

Overview

As a Revenue Planning Manager on the Customer Success Strategy & Operations (CSSO) team you will be responsible for providing financial leadership and strategic guidance to the leaders of our Customer Success department. You will work closely with the leadership teams to provide financial analysis, modeling, and forecasting support, as well as help drive business decisions through financial insights. You will coach, lead and mentor a team of high performing analysts. This role reports to the Sr. Director Revenue Planning, CSSO.

In Short

• Partner with the Customer Success team to develop and execute on financial plans and strategies that align with business goals and objectives
• Strategically solve problems by connecting the dots between company and team strategy
• Provide timely and accurate financial analysis, actionable insights, and recommendations to leadership
• Develop and maintain financial models and forecasting tools to support monthly, quarterly & annual forecasting and scenario analysis
• Collaborate with cross-functional teams to identify and implement process improvements and optimize resource allocation
• Manage and mentor a team of analysts to drive continuous improvement in reporting and analysis

Requirements

• 5+ years of finance or operations experience, experience in a people management role
• Strong business consulting, strategic, analytical, organizational, and project management skills; industry experience in the technology/SaaS industry preferred.
• Strong understanding and experience with financial statement analysis and forecasting
• A bias for action when problems become apparent and solve these problems through your team.
• Master in Excel or Google Sheets. Experience with SQL, Looker or other big data/BI tools, Anaplan is a plus
• Excellence in summarizing and highlighting key trends and themes for presentation to executive management.
• A self-starter and have the intellectual curiosity to identify and solve problems.
• Operate well in a fast-paced operating environment and can adapt to the ever-evolving landscape of HubSpot’s financial priorities and requests

Benefits

• Competitive salary and cash compensation range
• Participation in HubSpot’s equity plan
• Flexible work environment
• Opportunities for professional growth and development
• Comprehensive benefits package
• Supportive company culture