Strategy & Customer Operations Manager - Remote

Overview

The Strategy & Customer Operations Manager will be instrumental in enhancing our customer experience by developing sustainable reporting systems, driving process improvements, and leading product development initiatives.

In Short

• Apply Six Sigma methodologies to pinpoint improvement opportunities.
• Drive process improvements to increase customer satisfaction.
• Lead customer-focused product development initiatives.
• Craft and implement robust reporting systems.
• Collaborate with cross-functional teams.
• Stay abreast of industry trends.
• Recommend strategic insights to senior leadership.
• Lead and develop a team of professionals.

Requirements

• Bachelor's degree in Engineering, Science, or a related field; MBA or MHA preferred.
• Minimum of 5+ years of experience in strategy operations.
• Minimum of 2 years of direct management experience.
• Demonstrated success in cross-functional collaboration.
• Exceptional analytical capabilities.
• Excellent communication and interpersonal skills.
• Proven leadership in ambiguous situations.
• Experience applying Six Sigma methodologies.
• Self-directed with the ability to thrive in an unstructured environment.
• Healthcare experience is a plus.

Benefits

• Full range of benefits including incentive compensation.
• Restricted stock units.
• Medical and other benefits.