Technical Account Manager - Remote

Overview

The Technical Account Manager (TAM) at Commvault acts as a trusted advisor for enterprise customers, focusing on customer success and driving the adoption of cyber resiliency strategies.

In Short

• Manage customer relationships post-sale.
• Advocate for customer needs within the organization.
• Focus on customer success, renewals, and expansions.
• Deliver tailored guidance to improve security posture.
• Stay informed on industry trends and cyber risks.
• Ensure high Gross Retention Rate (GRR) and Net Revenue Retention (NRR).
• Collaborate with various internal teams to enhance customer experience.
• Travel for on-site customer meetings as required.
• Build strong relationships with key stakeholders.
• Utilize data to monitor success and adjust strategies.

Requirements

• Experience in Technical Account and Relationship Management.
• Expertise in Cyber Resiliency and Data Management.
• Familiarity with cloud platforms (AWS/Azure/GCP).
• Knowledge of Data Center Technologies.
• Strong IT theoretical knowledge across various platforms.
• Fluent in French and English.
• Preferred certifications in Commvault, cloud vendors, and security.

Benefits

• New hire stock equity and employee stock purchase plan.
• Continuous professional development and product training.
• Inclusive company culture and community engagement opportunities.
• Generous global benefits.