Technical Account Manager - Remote

Overview

The Technical Account Manager will be the driving force of customer adoption and revenue growth at Doppler, serving as the primary contact for mid-market and small-business/startup customers.

In Short

• Lead customer onboarding and manage the post-sales experience.
• Build trusted advisor relationships with technical users and decision-makers.
• Develop deep understanding of Doppler’s capabilities and customer needs.
• Gather and analyze customer feedback to develop case studies.
• Identify cross-sell and upsell opportunities within accounts.
• Ensure customers are educated on product features and best practices.
• Collaborate with Sales, Support, Product, and Finance teams.
• Drive retention and growth through renewals and upgrades.
• Work in a fast-paced, evolving environment.
• Contribute to the success motion at Doppler.

Requirements

• 3+ years of customer-facing experience in related roles.
• Technical acumen in understanding customer requirements.
• Proven track record in customer retention and expansion.
• Excellent communication and storytelling skills.
• Self-starter mindset with a passion for startups.
• Humble approach to knowledge gaps.

Benefits

• Equity at an early-stage, fast-growing startup.
• Premium health insurance (medical, dental, vision).
• Guilt Free Unlimited PTO - 3-week minimum strongly encouraged!
• Upward Mobility.
• Learning and Development Stipend.
• Wealth Advisor.
• 401k.
• Pregnancy & Family Leave.
• Fertility & Adoption Benefits.
• Equal Compensation (regardless of gender or race).