Technical Account Manager - Remote

Overview

The Technical Account Manager is a customer facing position with a focus on delivering exceptional support during the pre-sale phase to potential customers. A key function of this role is to establish and maintain rapport with potential customers in supporting our sales team to ensure a successful sale.

In Short

• Pilots and Proof of Concepts: ownership ensuring a successful pilot process, ownership of relationship with the customer, leveraging internal resources and/or vendors.
• FPA: Assisting the internal teams as required.
• Working with the AD to attend any calls that require technical expertise.
• Information requests and questionnaires (RFI/RFP/RFQ, GDPR compliance, etc.).
• Work with clients to ensure all technical infrastructure is developed.
• Support the transition to the deployment process.
• Integration Support: connect clients with the internal Level 2 support team.
• Work with deployment teams to contribute to a detailed proposal.
• Assisting internal teams and the Support Account Managers.
• Transition customer contacts to internal teams for deployment.

Requirements

• Proficiency with API integrations, file transfers, and cloud infrastructure.
• Experience with technologies like POS systems and Workforce Management (WFM).
• Solid understanding of GDPR compliance and other relevant regulations.
• Experience with project planning, scoping, and quantification.
• Strong organizational skills to manage multiple customers.
• Experience working with Level 2 support teams.
• Ability to transition customer queries to appropriate internal teams.
• Expertise in RFIs/RFPs/RFQs.

Benefits

• Remote-First Hybrid: Work anywhere + office access.
• 90-Day Work Anywhere: Work from anywhere for 90 days yearly.
• Best Self Allowance: Annual stipend for personal growth.
• Recharge Days: Monthly company-wide day off.
• Career Growth: We invest in you.