Deployment Quality Assurance Analyst - Remote

Overview

The Deployment Quality Assurance Analyst will be responsible for auditing and adjusting analytic solutions for our customers and partners. The analysis process is a multi-phased workstream where analysts work with customers and service engineers to identify issues and assure the accuracy of the data produced by our software. Analysts need to be very fluid in their ability to work with cases, diverse data sets, and technologies.

In Short

• Auditing various data sets and technologies
• Understanding RetailNext audit and data collection systems
• Adjustments and Validation of RetailNext Analytics
• Documentation of results for analysis and improvements
• Ability to accurately complete audits (by RetailNext standards)
• Ability to communicate effectively at all levels with peers/managers for escalation, feedback, etc.
• Ability to complete all assigned audits/tasks on time within company SLAs.
• Ability to ensure traffic counting is done correctly, troubleshooting to achieve the standard accuracy pass rate
• Ability to work largely unsupervised
• Ability to effectively use tools for completing Audits (Audit Console, SmartOps, Gsuite, etc.)

Requirements

• Strong analytical skills
• Experience in quality assurance and auditing
• Familiarity with RetailNext systems
• Excellent communication skills
• Ability to work independently
• Proficiency in using auditing tools
• Attention to detail
• Problem-solving skills
• Time management skills
• Team collaboration skills

Benefits

• Annual stipend for personal growth
• Monthly company-wide day off
• Investment in career growth
• Flexible schedules
• Remote-first hybrid work environment
• 90-day work anywhere policy
• Ownership and autonomy in work
• Customer-centric culture