Customer Success Manager (French Speaking) - Remote

Overview

The Customer Success Manager will act as the primary post-sales owner of the customer relationship, ensuring successful onboarding, support, and value derivation from RetailNext solutions.

In Short

• Own end-to-end customer onboarding including product training and troubleshooting.
• Serve as the primary contact for customer inquiries.
• Ensure timely resolution of customer issues through coordination.
• Monitor customer health and drive product adoption.
• Engage with customers showing declining usage.
• Track product usage and engagement trends.
• Monitor infrastructure health and initiate fixes.
• Build trust and maintain long-term relationships.
• Work independently while managing priorities.
• Proactively identify risks and resolve them.

Requirements

• 2+ years in a B2B SaaS customer success or account management role.
• Professional proficiency in French.
• Ability to troubleshoot technical and operational issues.
• Strong organizational skills.
• Ability to collaborate across teams.

Benefits

• Remote work flexibility.
• Work from anywhere for 90 days a year.
• Autonomy and growth opportunities.
• Flexible schedules and ownership.
• Best Self Allowance for personal growth.
• Recharge Days for monthly company-wide time off.