Customer Success Manager (French Speaking) - Remote

Overview

Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good— starting with being a good workplace. Semperis is recognized as one of America’s Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, a DUNS 100 top Start Up to work for and Inc. Best Workplace for multiple years. With teams around the world, you’ll be working alongside top global talent in Cybersecurity and Identity Access Management.

In Short

• We are looking for a Customer Success Manager to join our team. (French Speaking Required)
• Collaborate closely with Solution Architects & Support Engineers.
• Nurture relationships across multiple client accounts.
• Onboard new customers in assigned territory.
• Design a success plan for enterprise and strategic customers.
• Track and report on customer health.
• Gather insights for Product Development teams.
• Lead training sessions for product usage.
• Develop and execute programs for ongoing customer development.
• Maintain understanding of Semperis technology and products.

Requirements

• 3+ years’ experience as a Customer Success Manager or related role in Cybersecurity SaaS.
• Understanding of Semperis solutions and Microsoft technologies.
• Experience working with C-level Executives.
• Ability to explain technical cybersecurity data.
• Excellent communication and project management skills.
• Proactive and anticipatory of customer needs.
• Intellectually curious and driven to expand expertise.
• Responsive and adaptive to changing situations.
• Genuine desire to work with customers.

Benefits

• Work with top global talent in Cybersecurity.
• Opportunity for professional development.
• Be part of a recognized fast-growing company.
• Collaborative and supportive work environment.
• Flexible working arrangements.