Senior Customer Success Manager - French Speaker - Remote

Overview

Brevo is a leading Customer Relationship Management (CRM) suite that empowers organizations to connect with people using technology. The Customer Success team ensures customers receive the best experience and value from the Brevo platform.

In Short

• Manage a portfolio of new and existing clients from onboarding to renewal.
• Drive adoption of Brevo and identify growth opportunities.
• Position Brevo's value proposition through best practices and demos.
• Collaborate with internal teams to improve customer experience.
• Be the voice of the customer to Product and Marketing teams.
• Adopt a data-driven approach in portfolio management.
• 4+ years of relevant work experience required.
• Excellent communication skills in French and English.
• Customer-centric and proactive mindset.
• Strong ability to manage and drive customer needs.

Requirements

• 4+ years as a Customer Success Manager or Marketing Project Manager.
• Excellent presentation and communication skills.
• Good marketing knowledge.
• Proven track record of target achievement.
• Ability to drive issue resolution collaboratively.
• Data-driven and team player.

Benefits

• Opportunity to join a collaborative scale-up environment.
• Meal vouchers and excellent private health care.
• RTT and bi-annual global company offsite.
• Work council benefits and social committees.
• Support for workspace at home.
• Relocation packages for international talents.
• English and French classes available.
• Modern office with free fruits and drinks.