Field Customer Success Manager - French Speaking - Remote

Overview

As a Customer Success Manager, you bridge the gap between Treatwell and our salon partners in the Brussels region. This is a remote role, but you will have regular in-person meetings with our local team in Brussels.

In Short

• Onboarding new salons and ensuring smooth adoption of the software.
• Guiding salons that want to end the partnership to maximize their use of Treatwell.
• Consultative selling through effective communication and tailored solutions.
• Building strong relationships with salon partners for high engagement.
• Fluent in French and English, with excellent communication skills.
• Proactive and innovative mindset to improve performance.
• Empathetic listener who builds trust with salon partners.
• Results-oriented with a focus on customer satisfaction.
• Willing to represent Treatwell in the market.
• Challenging role in a fast-growing company with a fun culture.

Requirements

• Experience in consultative sales and account management.
• Strong background in phone-based communication and B2B services.
• Fluency in French and English; knowledge of Dutch is a plus.
• Entrepreneurial spirit with a focus on improvement.
• Ability to understand salon partners' challenges.
• Driven to meet commercial targets and maximize satisfaction.
• Representative of Treatwell in the market.

Benefits

• 28 holidays and holiday allowance + 13th month.
• Competitive salary with a monthly performance bonus.
• Meal vouchers and ecocheques.
• MacBook, iPhone, and iPad provided for work.
• Mental health support through partnership with Plumm.