Customer Success Manager (French Speaking) - Remote

Overview

The Customer Success Manager is responsible for developing strong relationships with customers by serving as a trusted advisor and advocate, ensuring they realize value from our products and solutions.

In Short

• Develop trusted advisor relationships with assigned customers.
• Drive product adoption and usage to retain and grow revenue.
• Craft strategies for customer retention and negotiate renewal agreements.
• Create and deliver customer business reviews and prepare reports.
• Forecast and track key account metrics and communicate progress.
• Manage customer relationships and escalations.
• Drive a seamless customer experience by working cross-functionally.
• Lead special projects to enhance Customer Success goals.
• Participate in cross-functional reviews of product lines.
• Train and mentor on-demand talent.

Requirements

• Fluency in French essential.
• Bachelor’s Degree, preferably in business or related field.
• Salesforce experience.
• Experience as a CSM.
• Experience improving customer experience and retention.
• Ability to communicate and influence effectively.
• High level of agility and ability to manage change.
• Ability to work proactively in a fast-paced environment.
• Ability to travel up to 20%.

Benefits

• Opportunity to work with a global leader in financial solutions.
• Collaborative and dynamic work environment.
• Career development opportunities.
• Flexible working arrangements.
• Health and wellness programs.