Customer Success Manager - French Speaking - Remote

Posted 2 days ago

Customer Service

Full Time

France

Customer Success

Onboarding

Customer Relationship Management

Technical Understanding

Project Coordination

Problem Solving

Fluent IN English AND French

Overview

As a Customer Success Manager at Dailymotion, you will work closely with our Dailymotion Pro customers to provide structured onboarding and ensure their video strategy is successfully implemented.

In Short

Lead structured onboarding sessions for customers.
Manage customer relationships to ensure satisfaction.
Limit customer churn by identifying at-risk clients.
Understand technical aspects to guide customers effectively.
Coordinate onboarding processes with various teams.
Monitor customer engagement and optimize their experience.
Gather feedback to improve processes and product usability.

Requirements

Fluency in English and French.
Experience in customer onboarding and support.
Ability to explain technical concepts to non-technical users.
Strong organizational and project management skills.
Proactive and curious mindset to anticipate customer needs.
Problem-solving skills and calm demeanor.
Ability to work collaboratively with different teams.

Benefits

Hybrid work framework with flexible remote options.
Career development support and training opportunities.
High-end health insurance and personal services vouchers.
Paid time off and meal vouchers.
Fitness subscription and cultural events.

Dailymotion

Dailymotion is a dynamic video platform that transcends traditional video apps by fostering visual conversations through a unique algorithm aimed at expanding users' perspectives. The company emphasizes the importance of listening, discovery, and kindness in online interactions, striving to create a better and safer Internet. Dailymotion also offers professional services through 'Dailymotion Pro', a video hosting and broadcasting solution, and 'Dailymotion Advertising', a robust video advertising platform that ensures a secure environment for brands. With a diverse team of 400 individuals across France, New York, and Singapore, Dailymotion is committed to transforming the global video platform landscape while upholding core values of inclusivity, empathy, ambition, and meaningful engagement.

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