Technical Account Manager - Remote

Overview

As a Technical Account Manager at Alarm.com, you will play a crucial role in the International Strategic Team, collaborating with Business Development to build strong relationships with regional strategic accounts while leveraging your technical expertise.

In Short

• Be part of an innovative environment that thrives on cutting-edge technology.
• Contribute to a global impact by ensuring partners effectively utilize Alarm.com’s services.
• Enhance your skills through hands-on experience with client training and technical issue resolution.
• Build and maintain strong technical relationships with key accounts in the APAC region.
• Assist with pre-sales engineering needs for key prospects.
• Serve as a technical escalation point for potential issues.
• Conduct product training sessions for business partners.
• Gather feedback to enhance product offerings for local markets.
• Represent Alarm.com at various industry events.
• Travel across the APAC region to engage with strategic dealer partners.

Requirements

• BA or BS in Engineering, Telecommunications, or Computer Sciences preferred.
• 2+ years of experience in technical support and/or account management.
• Fluent in Japanese and English.
• Experience in Electronic Security, CCTV, Telecom, Cybersecurity, or IoT is a plus.
• Excellent communication skills, both written and verbal.
• Highly motivated self-starter with the ability to operate independently.
• Strong customer service orientation with excellent people skills.
• Proficient in Microsoft Outlook, Excel, Word, and PowerPoint.
• Ability to travel up to 50%.
• Excellent problem-solving skills.

Benefits

• Collaborate with outstanding people and high achievers.
• Immediate impact and responsibility for new technologies.
• Diverse and dynamic work environment with opportunities for growth.
• Focus on team culture with fun corporate events.