Technical Account Manager - Remote

Overview

UltraViolet Cyber is a leading platform-enabled unified security operations company providing a comprehensive suite of security operations solutions. As a Technical Account Manager, you will act as the primary technical liaison and trusted advisor for our clients, ensuring the successful delivery of our services.

In Short

• Serve as the primary technical point of contact for assigned client accounts.
• Partner with Account Manager to ensure ongoing customer satisfaction.
• Develop a deep understanding of each client’s environment and cybersecurity needs.
• Proactively manage service delivery and track action items.
• Prepare and present service delivery metrics to customers.
• Coordinate with internal teams to ensure high-quality service delivery.
• Research and follow up on customers’ technical issues.
• Provide guidance on security best practices and compliance requirements.
• Help drive expansion of new services for client growth.
• Manage TAM team leadership and processes.

Requirements

• 5+ years of experience in a Technical Account Manager or similar role.
• Strong understanding of cybersecurity principles and technologies.
• Excellent communication skills for technical and non-technical audiences.
• Experience managing enterprise clients in a managed services environment.
• Knowledge of compliance frameworks like NIST and ISO 27001.
• Ability to manage multiple client relationships simultaneously.
• Bachelor’s degree in Cybersecurity or related field.
• Industry certifications such as CISSP or CompTIA Security+.
• Familiarity with major SIEM platforms.
• Previous experience at an MSSP or MDR services provider.

Benefits

• 401(k) with employer match.
• Medical, Dental, and Vision Insurance.
• Group Term Life and Disability Insurance.
• Voluntary Life and Accident Insurance.
• Participation in the Discretionary Time Off Program.
• 11 Paid Holidays Annually.