Product Reliability and Support Strategist, Alerting and Incident Management - Remote

Overview

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%.

We seek a Quality and Support Strategist professional who ensures that the Coralogix Alerting and Incident Management Platform and Process exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages.

You will be responsible for enhancing customer experience by ensuring efficient and effective alert management resolution, reducing engineering interruptions, and boosting product awareness.

This role involves developing a robust knowledge base, identifying common usage issues, and creating solutions that establish the Alerting and Incident Management Platform's capabilities in terms of performance, pains, and business use cases we deliver.

In Short

• Improve turnaround time to resolve customer satisfaction.
• Work closely with engineering and technical account managers.
• Identify common problems to improve knowledge base and documentation.
• Develop comparative and benchmarking tools for product quality.
• Stay current with market trends for incident management.
• Lead by example and mentor the team.

Requirements

• Bachelor's degree or higher in Computer Science or IT Engineering.
• 5+ years of extensive, hands-on Engineering experience in Software Engineering.
• Deep understanding of incident management systems.
• Prior experience with alert routing and incident response workflows.
• Experience in SaaS incident management products.
• Experience with large-scale automation and alert orchestration.
• Prior people management experience is an advantage.
• Comfortable working with US and Israel time zones.
• Excellent verbal and written communication skills.

Benefits

• Culture of innovation and continuous learning.
• Encouragement to challenge the status quo.
• Opportunity to shape the future of observability solutions.