Team Lead, Technical Account Managers - Remote

Overview

As the Team Lead, Technical Account Managers (TAM) at Coralogix, you will lead a team responsible for delivering excellent technical account management, focusing on guiding the seamless onboarding of new customers and ensuring operational excellence.

In Short

• Lead and mentor a team of Technical Account Managers.
• Develop KPIs and track performance for customer onboarding.
• Oversee implementation of observability tools.
• Ensure expert-level onboarding and ongoing support.
• Serve as primary escalation point for customer technical challenges.
• Enhance customer logging and observability practices.
• Leverage customer feedback to improve onboarding processes.
• Analyze customer data to improve observability outcomes.
• Collaborate with internal teams on product enhancements.
• Foster a culture of innovation and continuous learning.

Requirements

• Experience in Cloud DevOps with AWS, Azure, or GCP.
• Hands-on practice with observability tools like Kibana or Grafana.
• Strong leadership experience in technical teams.
• Ability to define and track onboarding KPIs.
• Excellent communication skills in English.
• Strong analytical skills for interpreting customer data.
• Certifications in AWS, Kubernetes, or observability platforms preferred.
• Experience in a data-driven or SaaS environment.
• MBA or relevant leadership experience preferred.

Benefits

• Opportunity to lead a dynamic team in a growing company.
• Work in a culture of innovation and continuous learning.
• Engage with cutting-edge observability solutions.
• Flexible working environment.
• Equal opportunity employer encouraging diverse applicants.