Lead Technical Account Manager - Remote

Overview

The Lead Technical Account Manager (TAM) is a deeply experienced professional responsible for resolving complex problems and providing excellent technical and customer service to key accounts.

In Short

• Exemplify subject matter expertise in two or more technical areas
• Maintain expertise in telecommunications and related technologies
• Resolve complex customer issues
• Expand customer usage of products
• Provide excellent customer service
• Work with large, complex accounts
• Collaborate with internal teams
• Drive customer satisfaction and loyalty
• Support company growth objectives
• Engage in continuous learning and development

Requirements

• 10 years in a Technical/Service role
• Demonstrated technical problem solving proficiency
• Excellent analytical and troubleshooting skills
• Strong customer service and communication skills
• Experience in software, telecommunications, or service delivery
• Analytical and inquisitive mindset
• Team-oriented and friendly demeanor
• Early adopter of technology
• Extensive knowledge of IP Telephony
• Ability to work in a fast-paced environment

Benefits

• Opportunity to work in a market-disrupting global company
• Collaborative and creative work environment
• Endless internal career opportunities
• Chance to learn and grow every day
• Work with the best professionals in the field
• Be part of a company recognized as a market leader
• Engage in innovative projects
• Contribute to customer success
• Participate in a diverse and inclusive workplace
• Access to professional development resources